Refund policy

Returns, Withdrawal and Guarantee

In short: under EU law you have 14 days to withdraw from your order, and we give you 99 days on top of that. You never need to give a reason – and you do not need to send anything back. Write to info@geteverline.com with your order number and we will refund you.

1. Right of withdrawal (statutory, 14 days)

If you are a consumer, you have a statutory right of withdrawal. The following are the statutory model instructions.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods in one order that are delivered separately, the period expires 14 days after the day on which you acquire physical possession of the last of those goods.

To exercise the right of withdrawal, you must inform us —

EVERLINE GmbH
Aumühlweg 7C
94034 Passau
Germany
Telephone: +49 89 89084273
Email: info@geteverline.com

— of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the withdrawal instructions.

Our voluntary waiver of the return: in addition to the statutory rules above, we do not require you to send the goods back. If you withdraw, we refund you without waiting for a return. You may keep the item or pass it on.

Exclusions. The right of withdrawal does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalised. None of our current products are personalised, so in practice the right of withdrawal applies to every order placed in this store.

2. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To EVERLINE GmbH, Aumühlweg 7C, 94034 Passau, Germany, info@geteverline.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

3. Our voluntary 99-day money-back promise

In addition to the statutory right of withdrawal, we grant you a voluntary contractual money-back promise for 99 days after you receive your order. It applies on top of your statutory rights and does not restrict them in any way.

  • If an everline product does not convince you within 99 days, email info@geteverline.com with your order number.
  • No return shipping: you do not need to send the item back. Keep it or pass it on.
  • Refunds are issued to the original payment method.
  • The promise applies once per customer and product and is meant for genuine dissatisfaction, not for resale.

4. Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email info@geteverline.com with your order number and a photo of the item and of the packaging as it arrived. We will replace it or refund it, whichever you prefer. You do not need to send the damaged item back. This is separate from, and in addition to, the return rights above.

5. Refunds

We confirm every refund by email. Refunds are issued to the original payment method within 14 days of your request. Depending on your bank or card issuer it can take a few further working days for the money to appear on your statement.

If more than 14 days have passed since we confirmed your refund and it has not appeared, write to info@geteverline.com and we will trace it.

6. Exchanges

Want a different colour or refill type? Place a new order and email us your previous order number – we refund the first item, and you do not need to send it back.

7. Statutory warranty

All goods sold in this store are subject to the statutory rights in respect of a lack of conformity under German law (§§ 434 ff. BGB). For consumers these rights may be asserted for two years from delivery and are free of charge. They are neither limited nor replaced by the commercial guarantee set out below.

8. Lifetime guarantee on the EVERLINE ONE body

Alongside your statutory rights we give the following commercial guarantee within the meaning of § 443 BGB:

  • Guarantor: EVERLINE GmbH, Aumühlweg 7C, 94034 Passau, Germany.
  • What is covered: the machined aluminium body of EVERLINE ONE. If it breaks or stops holding a refill under normal use, we replace it free of charge. You do not need to send the old pen back.
  • Duration: for as long as you own the pen, with no time limit, for the original purchaser.
  • Territory: worldwide.
  • How to claim: email info@geteverline.com with your order number and a photo showing the problem.
  • What is not covered: the anodised finish, which picks up marks over years of daily carry; damage caused by force, modification or misuse; and refills, which are consumables.

This guarantee is given voluntarily. It does not limit, replace or otherwise affect your statutory rights, including the statutory warranty described above.

9. Contact

EVERLINE GmbH · Aumühlweg 7C · 94034 Passau · Germany
info@geteverline.com · +49 89 89084273
Managing Director: Christoph Bohrer · Amtsgericht München HRB 292105 · VAT ID DE323827493