Shipping policy

Shipping

In short: orders placed before 14:00 CET on a working day leave the same day, Monday to Saturday. Standard shipping within the EU is free from €100. Every parcel is tracked.

Dispatch

We dispatch Monday to Saturday. Orders placed before 14:00 CET on a working day go out the same day. Orders placed later, on Sundays or on German public holidays go out on the next working day.

You receive a dispatch confirmation by email with a tracking number as soon as your parcel leaves us.

During a launch or a promotion dispatch can take one working day longer. If that is the case, we say so on the product page before you order.

Where we ship

We ship worldwide. Germany, the European Union, the United Kingdom, Switzerland, the United States, Canada, Japan, South Korea and Singapore can be selected directly at checkout. If your country does not appear at checkout, write to info@geteverline.com before ordering and we will tell you whether we can deliver.

Shipping costs

Shipping costs are calculated at checkout from your delivery address and the shipping method you choose. The exact amount is shown to you before you pay. Within the European Union, standard shipping is free on orders of €100 or more.

Delivery times

Estimated working days from dispatch, excluding time spent in customs:

  • Germany: 1–3 working days
  • Austria, Switzerland, Benelux, France, Italy, Spain: 2–5 working days
  • Rest of the European Union: 3–8 working days
  • United Kingdom: 5–10 working days
  • United States and Canada: 5–10 working days
  • Rest of world: 7–15 working days

These are estimates, not guaranteed dates. Actual delivery depends on the carrier and, outside the EU, on customs clearance.

VAT, customs and duties

Prices shown to customers in the European Union include statutory German VAT. Nothing further is payable on delivery within the EU.

United States: no duties, no tariffs. Orders to the USA are delivered duty-free and tariff-free. We cover any import duties and tariffs, so you pay nothing extra on delivery.

For deliveries to other countries outside the European Union, import duties, import taxes and customs handling fees may be charged by the authorities in your country when the parcel arrives. These charges are set by your country, are not paid to us, and are payable by you unless the checkout explicitly states otherwise. We have no influence over customs processing times.

Tracking

A tracking number is included in your dispatch confirmation. It can take up to 24 hours before the first scan appears in the carrier’s system.

Delays

We work with established carriers, but delays can happen through customs inspections, carrier backlogs, peak season or events outside anyone’s control. Where a delay is caused by the carrier we are not liable for it, but we will always help you chase the parcel.

Lost or damaged parcels

If you are a consumer, the risk of loss or damage in transit passes to you only when the goods are delivered to you (§ 475 (2) BGB). If your parcel does not arrive within the estimated time, or arrives damaged, email info@geteverline.com with your order number and, for damage, a photo of the item and the packaging. We will replace the order or refund it.

Incorrect delivery address

Please check your delivery address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and can resend it; the cost of the second dispatch is payable by you.

Contact

EVERLINE GmbH · Aumühlweg 7C · 94034 Passau · Germany
info@geteverline.com · +49 89 89084273

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

You will receive a confirmation email once your order has been shipped, including tracking information where available.

During product launches or promotional periods, processing times may be slightly extended. We always aim to ship as quickly as possible.

Shipping Regions

We ship worldwide.

Primary markets include:

  • United States

  • Germany

  • European Union

  • United Kingdom

  • Canada

  • Singapore

  • South Korea

  • Japan

If your country is not listed at checkout, please contact us before placing your order.

Shipping Costs

Shipping costs are calculated at checkout based on destination and selected shipping method.

From time to time, we offer free international shipping on selected promotions or specific product tiers.

Delivery Times (Estimated)

United States: 5–10 business days

European Union: 3–8 business days

United Kingdom: 5–10 business days

Rest of World: 7–15 business days

Delivery times may vary depending on customs clearance and local carriers.

Customs, Duties & Tariffs

For United States customers, we use optimized shipping routes to minimize additional charges.

For international shipments outside the EU and US, customs duties or import taxes may apply depending on local regulations. These charges are the responsibility of the customer unless otherwise stated during checkout or promotion.

We do not control customs processing times.

Tracking

Tracking information will be provided once your order has shipped.

Please allow up to 24 hours for tracking updates to become active.

Shipping Delays

While we work with reliable logistics partners, delays may occur due to:

  • Customs inspections

  • Carrier issues

  • Peak seasons

  • Unforeseen global events

We are not liable for delays caused by external shipping providers but will always assist in resolving issues.

Lost or Damaged Shipments

If your package arrives damaged or does not arrive within the expected timeframe, please contact us at:

info@geteverline.com

Include your order number and relevant details. We will review each case individually and provide an appropriate solution.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.